FAQ

1. What products do you sell?
We sell unisex T-shirts and hoodies, designed for everyday wear. Our focus is on simple, comfortable pieces you can wear again and again.

2. Are your products unisex?
Yes, all our T-shirts and hoodies are unisex and can be worn by any gender. We recommend checking the size guide to find your best fit.

3. What sizes do you offer?
We usually offer sizes from XS to XXL (this can be adjusted based on your stock). You can find detailed measurements in our size guide on each product page.

4. What materials do you use?
Our products are mainly made from soft cotton or cotton-blend fabrics for comfort and everyday use. Fabric details are listed on each product page.

5. How should I wash and care for my hoodie or T-shirt?
For best results, wash inside out on a gentle cycle with similar colours. Avoid high heat when tumble drying and do not iron directly on printed areas.

6. Do you have a physical store?
No, we are an online-only store. All orders are placed through our website and delivered to your address.

7. Do you ship across the UK?
Yes, we deliver throughout the United Kingdom. Delivery options and costs are shown at checkout before you place your order.

8. How long will delivery take?
Delivery times depend on your location and the shipping option you select. Estimated delivery dates are shown at checkout and in your order confirmation email.

9. How can I track my order?
Once your order has been dispatched, we’ll email you a tracking link (if available) so you can follow your parcel’s progress.

10. What is your return policy?
If your item is damaged, incorrect, or doesn’t match its description, you can request a return within 30 days of delivery. Items must be unworn, unwashed and returned with original tags and packaging.

11. How do I start a return?
Please contact us with your order number, reason for return and photos if the item is damaged or incorrect. We’ll guide you through the next steps.

12. Can I exchange my item for a different size or colour?
If the size or colour isn’t right, contact us and we’ll let you know if an exchange is possible based on stock availability.

13. What payment methods do you accept?
We accept major debit and credit cards.

14. How can I contact you?
You can reach us through our contact form or by email at support@outfite.co.uk  We aim to reply as quickly as possible.